FINDING BRAND SUCCESS IN A DIGITAL WORLD
Is your business making the most from digital?
Take Survey
CUSTOMER JOURNEY
Enhance the customer experience
EXPERIENCE DESIGN
Develop innovative customer touchpoint
EXPERIENCE ENGINEERING
Accelerate Digital Solution Rollout
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IMPROVING THE CUSTOMER EXPERIENCE

Primer on The Customer Journey

Improve the Customer Experience (CX) by mapping, designing and implementing solutions to improve the Customer Journey. A Customer Journey (also known as “user journey” or “buyer journey”) tells the story of your customers’ experiences with your business or brand across all touchpoints. Gain insights and implement working solutions to better optimise and personalise the customer experience.

CONSUMERS ARE DIGITAL FIRST

88%

Consumers performing research online before making a purchasing decision

51%

Mobile users have discovered a new product while conducting a search.

28%

Searches for something nearby result in a purchase.

23%

Consumers who performed searches spoke with friends or family about it.

The single most important digital marketing technique is to rank on the first page of search engines like google for keywords specific to your business. However over 50% of small and medium businesses (SMBs) do not employ Search Engine Optimization, or SEO to understand how consumers are searching for and finding information about your brand and your competitors online.

This is where you can really shine. Local competition typically don’t employ any SEO. By incorporating SEO strategies in your marketing efforts, you’ll increase your website’s visibility and rankings in local searches.

MARKET YOUR BUSINESS LIKE A DIGITAL PRO

Get on the top of searches and win new customers. Use our Digital Marketing Framework offering automation tools to help you execute.

Our Tools help you plan execute get noticed!

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DIGITAL OFFERINGS

Digital is redefining how people interact with brands. Did you know that the average consumer uses 10 channels (e.g. mobile app, web, text messaging, social media, etc.) to communicate with companies? As an anchor of customer experience, digital is driving outcomes and influencing purchasing. Today’s connected consumer requires brands to account for all digital channels in the shopper’s purchasing process.

DXpaths can help you win customers over and keep them loyal. 

Digital Marketing Toolkit

97% of online sales begin with customers researching online before buying a product or service. Our digital marketing tools can help you get on the first page, grow visitor traffic, gain new leads and acquire new customers.​
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Digital Agency Support

The digital world can be daunting to some. For others, the lack of resources makes it difficult to capitalise on the digital opportunities that exist. Let us do all the heavy lifting and deliver superior digital experiences for your customers.
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Digital Solutions

Our end-to-end offering includes a digital strategy that is journey-driven; experience design balancing company value with customer value; and experience engineering transforming your operations with emerging digital technologies.
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LATEST IDEAS & TIPS

NEED HELP WITH DIGITAL MARKETING?

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Clients We Work For

Midobarbershop
Cerny Slon
Nike
Tous
Indian Jewel
Cloud9
Teva
Bageterie Boulev